Service operations management /
Pardillo, Jonah C.
Service operations management / by Jonah C. Pardillo. - Oakville, ON : Canada Society Publishing, 2020 - 1 online resource (228, pages) : color illustrations.
https://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY
Include bibliographical references and index
1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management
Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it
9781774075777 (e-book)
Customer services--Management
Consumer satisfaction
HF5415.5 / P21 2020
Service operations management / by Jonah C. Pardillo. - Oakville, ON : Canada Society Publishing, 2020 - 1 online resource (228, pages) : color illustrations.
https://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY
Include bibliographical references and index
1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management
Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it
9781774075777 (e-book)
Customer services--Management
Consumer satisfaction
HF5415.5 / P21 2020