Healthcare quality management : a case study approach /

Pruitt, Zachary

Healthcare quality management : a case study approach / by Zachary Pruitt [and two others]. - New York, NY : Springer Publishing Company, 2020 - 1 online resource (405, pages) : color illustrations.

Include bibliographical references and index

I Foundational principles in quality management -- 1. The challenge -- 2. The innovators -- 3. The mindset -- 4. The culture -- 5. The casebook -- 6. The template -- II. Cases in healthcare quality management -- 1. A summer internship journal -- 2. Claims payment processing 3. Return-to-work at a home healthcare agency -- 4. The ophthalmologist who could not see (The Waste)
-- 5: Building a new IR suite -- 6. Emergency department heroes -- 7. Hurricane mia hits the patient access call center -- 8. The cowboy doctor’s patient experience -- 9. Patient navigation at the orthopedic clinic -- 10. HCAHPS and the quiet-at-night measure -- 11. Discharge phone calls (En Español) -- 12. Patient experience in home care -- 13. Reducing patient falls : the sleuth resident -- 14. Sustaining hand hygiene -- 15. A warning letter from the state regulator -- 16. Failure-to-rescue --
17. CLIF’s medication errors -- 18. A mom’s story of sepsis -- 19. Operating room recovery -- 20. Opioid overdoses in the emergency department -- 21. The lunchroom : physician engagement at a PCMH -- 22. The fulfillment affair -- 23. Composite quality score -- 24. Both/and thinking in readmission prevention -- 25. Community collaboration for suicide prevention

Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management.

Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more.

Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.

9780826145147 (e-book)

Health services administration
Medical care--Quality control --Case studies

RA971 / P95 2020
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