Service management : (Record no. 25727)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01758nam a22003257a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220131175207.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 201110b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259010651 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | CvSU Main Campus Library |
| Description conventions | rda |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | F58 2014 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1362 |
| Personal name | Fitzsimmons, James A. |
| Relator term | author |
| 245 ## - TITLE STATEMENT | |
| Title | Service management : |
| Remainder of title | operations, strategy, information technology / |
| Statement of responsibility, etc. | James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Eighth edition. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | McGraw-Hill International edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | McGraw-Hill/Irwin, |
| Date of publication, distribution, etc. | 2014, c2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 524 pages : |
| Other physical details | color illustrations ; |
| Dimensions | 28 cm. |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 490 ## - SERIES STATEMENT | |
| Series statement | The McGraw-Hill/Irwin series in operations and decision sciences. |
| -- | McGraw-Hill/Irwin series in operations and decision sciences. |
| 500 ## - GENERAL NOTE | |
| General note | Includes appendices and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part 1: Understanding services -- Part 2: Designing the service enterprise -- Part 3: Managing service operations -- Part 4: Quantitative models for service management -- Appendix: Areas of Standard Normal Distribution -- Uniformly Distributed Random Numbers -- Values of Lq for the M/M/c Queuing model -- Equations for selected queuing models. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE | |
| Source of acquisition | Fund 164 |
| Vendor | Creative Mind Books Center |
| Method of acquisition | Purchased |
| Date of acquisition | 10/05/2017 |
| Accession number | 76407 |
| Owner | NEJ |
| Purchase price | 3,740.00 |
| PO No. | 2017-09-0991 |
| ICS or PAR No. | 2017-1-0738 |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE | |
| Source of acquisition | Fund 164 |
| Vendor | SERV Enterprises |
| Method of acquisition | Purchased |
| Date of acquisition | 08/09/2018 |
| Accession number | 76585 |
| Owner | nej |
| Purchase price | 3,320.00 |
| PO No. | 2018-06-610 |
| ICS or PAR No. | 2018-1-0318 |
| Extent | copy 2 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 1363 |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1364 |
| Personal name | Fitzsimmons, Mona J. |
| Relator term | author |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1365 |
| Personal name | Bordoloi, Sanjeev |
| Relator term | author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Coded location qualifier | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note | Total Checkouts |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Ladislao N. Diwa Memorial Library | Ladislao N. Diwa Memorial Library | Circulation Section | 08/09/2018 | Fund 164 | CIR | 3320.00 | HD9980.5 F58 2014 | 00076495 | 11/10/2020 | c2 | 11/10/2020 | Books | 76585 | |||||
| Library of Congress Classification | Room use only | Non-fiction | Ladislao N. Diwa Memorial Library | Ladislao N. Diwa Memorial Library | Reserve Section | 10/05/2017 | Fund 164 | RUS | 3740.00 | RUS HD9980.5 F58 2014 | 00077981 | 11/10/2020 | 01/31/2022 | Books | 76407 |