Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi.
Material type:
TextSeries: The McGraw-Hill/Irwin series in operations and decision sciences. McGraw-Hill/Irwin series in operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, 2014, c2014.Edition: Eighth edition; McGraw-Hill International editionDescription: xviii, 524 pages : color illustrations ; 28 cmContent type: - text
- unmediated
- volume
- 9781259010651
- HD9980.5 F58 2014
| Item type | Current library | Collection | Call number | Materials specified | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|
Books
|
Ladislao N. Diwa Memorial Library Reserve Section | Non-fiction | RUS HD9980.5 F58 2014 (Browse shelf(Opens below)) | Available | 76407 | 00077981 | |||
|
Books
|
Ladislao N. Diwa Memorial Library Circulation Section | Non-fiction | HD9980.5 F58 2014 (Browse shelf(Opens below)) | c2 | Available | 76585 | 00076495 |
Browsing Ladislao N. Diwa Memorial Library shelves, Shelving location: Reserve Section, Collection: Non-fiction Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| RUS HD9000.5 Ag8 2014 Agribusiness management / | RUS HD9030.5 W72 2017 Grains / | RUS HD9980.5 B64 2019 Service management : operations, strategy, information technology / | RUS HD9980.5 F58 2014 Service management : operations, strategy, information technology / | RUS HD9980.5 H67 2017 Services marketing : concepts, strategies, & cases / | RUS HD9980.6 T41 2013 Marketing of service / | RUS HE147.65 Sch3 2018 An Introduction to sustainable transportation : Preston L. Schiller and Jeffrey R. Kenworthy. |
Includes appendices and index.
Part 1: Understanding services -- Part 2: Designing the service enterprise -- Part 3: Managing service operations -- Part 4: Quantitative models for service management -- Appendix: Areas of Standard Normal Distribution -- Uniformly Distributed Random Numbers -- Values of Lq for the M/M/c Queuing model -- Equations for selected queuing models.
Fund 164 Creative Mind Books Center Purchased 10/05/2017 76407 NEJ 3,740.00 2017-09-0991 2017-1-0738
Fund 164 SERV Enterprises Purchased 08/09/2018 76585 nej 3,320.00 2018-06-610 2018-1-0318 copy 2