Amazon cover image
Image from Amazon.com

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi.

By: Contributor(s): Material type: TextTextSeries: The McGraw-Hill/Irwin series in operations and decision sciences. McGraw-Hill/Irwin series in operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, 2014, c2014.Edition: Eighth edition; McGraw-Hill International editionDescription: xviii, 524 pages : color illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781259010651
Subject(s): LOC classification:
  • HD9980.5 F58 2014
Contents:
Part 1: Understanding services -- Part 2: Designing the service enterprise -- Part 3: Managing service operations -- Part 4: Quantitative models for service management -- Appendix: Areas of Standard Normal Distribution -- Uniformly Distributed Random Numbers -- Values of Lq for the M/M/c Queuing model -- Equations for selected queuing models.
List(s) this item appears in: Print Books 2020
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Collection Call number Materials specified Copy number Status Notes Date due Barcode
Books Books Ladislao N. Diwa Memorial Library Reserve Section Non-fiction RUS HD9980.5 F58 2014 (Browse shelf(Opens below)) Room use only 76407 00077981
Books Books Ladislao N. Diwa Memorial Library Circulation Section Non-fiction HD9980.5 F58 2014 (Browse shelf(Opens below)) c2 Available 76585 00076495

Includes appendices and index.

Part 1: Understanding services -- Part 2: Designing the service enterprise -- Part 3: Managing service operations -- Part 4: Quantitative models for service management -- Appendix: Areas of Standard Normal Distribution -- Uniformly Distributed Random Numbers -- Values of Lq for the M/M/c Queuing model -- Equations for selected queuing models.

Fund 164 Creative Mind Books Center Purchased 10/05/2017 76407 NEJ 3,740.00 2017-09-0991 2017-1-0738

Fund 164 SERV Enterprises Purchased 08/09/2018 76585 nej 3,320.00 2018-06-610 2018-1-0318 copy 2

Copyright © 2023. Cavite State University | Koha 23.05