Administration and management in criminal justice : a service quality approach / Jennifer M. Allen, University of North Georgia; Rajeev Sawhney, Western Illinois University.

By: Allen, Jennifer M [author.]Contributor(s): Sawhney, Rajeev [author.]Material type: TextTextPublication details: Los Angeles : SAGE Publications, [2015], c2015Edition: Second editionDescription: xiv, 544 pages : illustrations ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781483350707 (pbk. : alk. paper); 1483350703 (pbk. : alk. paper)Subject(s): Criminal justice, Administration of | Leadership | Police administrationLOC classification: K5001 | Al5 2015
Contents:
Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.
Summary: "Uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas."--Back cover.
List(s) this item appears in: New Print Books 2021 (as of Sept.)
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Holdings
Item type Current library Collection Call number Materials specified Status Notes Date due Barcode
Books Books Ladislao N. Diwa Memorial Library
Reserve Section
Non-fiction RUS K5001 Al5 2015 (Browse shelf(Opens below)) Room use only 76662 00076646

Includes bibliographical references and index.

Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.

"Uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas."--Back cover.

Fund 164 Forefront Book Co., Inc. Purchased 08/30/2018 76662 nej 8,060.00 2018-05-482 2018-1-0286

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