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Introduction to quality management / by Silvia Gavliakova

By: Material type: Computer fileComputer fileLanguage: English Publication details: Los Angeles, California : Tritech Digital Media, 2018Description: 1 online resource (193, pages) : color illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 978-1-64443-351-5 (e-book)
Subject(s): LOC classification:
  • HD62.15  G24 2018
Online resources:
Contents:
1. Introduction -- 2. Background and history -- 3. Why quality management? -- 4. The contribution of Dr. W. Edwards Deming -- 5.Standards and models -- 6. Customers -- 7. Leadership in quality management -- 8. Strategic quality management -- 9. Processes -- 10. Partnerships and resources -- 11. People in quality management -- 12. Ethics and corporate social responsibility -- 13. Learning, change and process improvement -- 14. Service quality -- 15. Implementing quality management
List(s) this item appears in: Online E-Books 2021
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Holdings
Item type Current library Collection Call number Materials specified Status Notes Date due Barcode
Online E-Books Online E-Books Ladislao N. Diwa Memorial Library Non-fiction OEBP HD62.15 G24 2018 (Browse shelf(Opens below)) Available OEBP000082 OEBP000082
Compact Discs Compact Discs Ladislao N. Diwa Memorial Library Multimedia Section Non-fiction EB HD62.15 G24 2018 (Browse shelf(Opens below)) Room use only CD0000835 CD0000835

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Include bibliographical references

1. Introduction -- 2. Background and history -- 3. Why quality management? -- 4. The contribution of Dr. W. Edwards Deming -- 5.Standards and models -- 6. Customers -- 7. Leadership in quality management -- 8. Strategic quality management -- 9. Processes -- 10. Partnerships and resources -- 11. People in quality management -- 12. Ethics and corporate social responsibility -- 13. Learning, change and process improvement -- 14. Service quality -- 15. Implementing quality management

Fund 164 Fastbooks Educational Supply, Inc. Purchased Sept. 28, 2020 OEBP000082
P. Roderno PHP 7,793.00 2020-09-340 06384 to 06392

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