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Introduction to quality management / by Silvia Gavliakova

By: Gavliakova, Silvia [author]Material type: Computer fileComputer fileLanguage: English Publication details: Los Angeles, California : Tritech Digital Media, 2018 Description: 1 online resource (193, pages) : color illustrationsContent type: text Media type: computer Carrier type: online resourceISBN: 978-1-64443-351-5 (e-book)Subject(s): Total quality managementLOC classification: HD62.15 | G24 2018Online resources: Click here to read Full-Text E-Book | Log-in to the website is required to read this e-book. Click here to request access.
Contents:
1. Introduction -- 2. Background and history -- 3. Why quality management? -- 4. The contribution of Dr. W. Edwards Deming -- 5.Standards and models -- 6. Customers -- 7. Leadership in quality management -- 8. Strategic quality management -- 9. Processes -- 10. Partnerships and resources -- 11. People in quality management -- 12. Ethics and corporate social responsibility -- 13. Learning, change and process improvement -- 14. Service quality -- 15. Implementing quality management
List(s) this item appears in: New Online E-Books 2021 (as of Nov)
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Holdings
Item type Current library Collection Call number Materials specified Status Notes Date due Barcode
Online E-Books Online E-Books Ladislao N. Diwa Memorial Library
Non-fiction OEBP HD62.15 G24 2018 (Browse shelf(Opens below)) Available OEBP000082 OEBP000082
Compact Discs Compact Discs Ladislao N. Diwa Memorial Library
Multimedia Section
Non-fiction EB HD62.15 G24 2018 (Browse shelf(Opens below)) Room use only CD0000835 CD0000835

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Include bibliographical references

1. Introduction -- 2. Background and history -- 3. Why quality management? -- 4. The contribution of Dr. W. Edwards Deming -- 5.Standards and models -- 6. Customers -- 7. Leadership in quality management -- 8. Strategic quality management -- 9. Processes -- 10. Partnerships and resources -- 11. People in quality management -- 12. Ethics and corporate social responsibility -- 13. Learning, change and process improvement -- 14. Service quality -- 15. Implementing quality management

Fund 164 Fastbooks Educational Supply, Inc. Purchased Sept. 28, 2020 OEBP000082
P. Roderno PHP 7,793.00 2020-09-340 06384 to 06392

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