Service operations management / by Jonah C. Pardillo.

By:

Pardillo, Jonah C [author]

Material type:

Computer fileLanguage: English Publication details: Oakville, ON : Canada Society Publishing, 2020Description: 1 online resource (228, pages) : color illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781774075777 (e-book)

Subject(s):

LOC classification:

HF5415.5 P21 2020

Online resources:

Contents:

1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management

Summary: Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it

List(s) this item appears in: Online E-Books 2021 | Online E-Books 2022

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Online E-Books	Ladislao N. Diwa Memorial Library	Non-fiction	OEBP HF5415.5 P21 2020 (Browse shelf(Opens below))		Available	OEBP000155		OEBP000155
Compact Discs	Ladislao N. Diwa Memorial Library Multimedia Section	Non-fiction	EB HF5415.5 P21 2020 (Browse shelf(Opens below))		Room use only	CD0000908		CD0000908

Browsing Ladislao N. Diwa Memorial Library shelves, Collection: Non-fiction Close shelf browser (Hides shelf browser)

Previous								Next
Previous	OEBP HD62.15 G24 2018 Introduction to quality management /	OEBP HF1456.5 G7G82 2020 The political economy of the special relationship : Anglo-American development from the gold standard to the financial crisis /	OEBP HF5415.5 Og2 2020 Customer relationship management /	OEBP HF5415.5 P21 2020 Service operations management /	OEBP HF5415.5 T17 2020 Fundamentals of CRM with dynamics 365 and power platform : enhance your customer relationship management by extending dynamics 365 using a no-code approach /	OEBP HF5415.32 B41 2020 Consumer behaviour and service management /	OEBP HF5547.5 F85 2020 The definitive executive assistant & managerial handbook : leadership for PAs, executive assistants, senior administrators and office managers /	Next

https://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY

Include bibliographical references and index

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it

Fund 164 CE-Logic, Inc. Purchased March 2, 2021 OEBP000155 P. Roderno PHP 12,068.00
2021-03-110 7813 to 7820

Click on an image to view it in the image viewer