Quality management / edited by Ross Gibson.

Contributor(s):

Gibson, Ross [editor]

Material type: Text

TextLanguage: English Publication details: New York, NY : Larsen & Keller, c2017Description: vii, 204 pages : color illustrations ; 27 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781635493863 (paperback)

Subject(s):

LOC classification:

TS156 Q2 2017

Online resources:

Click here to view the table of contents

Contents:

Introduction to quality management -- Strategies and techniques of quality management -- Concepts of quality management -- Diverse aspects of quality management -- Quality management standard -- Tools for quality assessment -- Emerging concepts in customer service.

Summary: "Quality management in business is a process which ensures the quality of the services and products provided by the firm. It has four main sub-heading namely quality assurance, quality planning, quality improvement and most importantly quality control. This book unfolds the innovative aspects of this field, which will be crucial for the holistic understanding of the subject matter. The various sub-fields of quality management along with technological progress that have future implications are glanced at in the book. As this field is emerging at rapid pace, the contents of this test will help the readers understand the modern concepts and applications of the subject."--Back cover

List(s) this item appears in: Print Books 2022

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Books	Ladislao N. Diwa Memorial Library Reserve Section	Non-fiction	RUS TS156 Q2 2017 (Browse shelf(Opens below))		Room use only	78014		00078961

Includes index.

"Quality management in business is a process which ensures the quality of the services and products provided by the firm. It has four main sub-heading namely quality assurance, quality planning, quality improvement and most importantly quality control. This book unfolds the innovative aspects of this field, which will be crucial for the holistic understanding of the subject matter. The various sub-fields of quality management along with technological progress that have future implications are glanced at in the book. As this field is emerging at rapid pace, the contents of this test will help the readers understand the modern concepts and applications of the subject."--Back cover

Fund 164 New Century Books & Gen. Mdse Purchased 10/30/2019 78014 NEJ PHP 3,996.00 2019-10-780 2019-1-0682

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