Healthcare quality management : a case study approach / by Zachary Pruitt [and two others].

By:

Pruitt, Zachary [author]

Contributor(s):

Material type:

Computer fileLanguage: English Publication details: New York, NY : Springer Publishing Company, 2020Description: 1 online resource (405, pages) : color illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780826145147 (e-book)

Subject(s):

LOC classification:

RA971 P95 2020

Online resources:

Contents:

I Foundational principles in quality management -- 1. The challenge -- 2. The innovators -- 3. The mindset -- 4. The culture -- 5. The casebook -- 6. The template -- II. Cases in healthcare quality management -- 1. A summer internship journal -- 2. Claims payment processing 3. Return-to-work at a home healthcare agency -- 4. The ophthalmologist who could not see (The Waste) -- 5: Building a new IR suite -- 6. Emergency department heroes -- 7. Hurricane mia hits the patient access call center -- 8. The cowboy doctor’s patient experience -- 9. Patient navigation at the orthopedic clinic -- 10. HCAHPS and the quiet-at-night measure -- 11. Discharge phone calls (En Español) -- 12. Patient experience in home care -- 13. Reducing patient falls : the sleuth resident -- 14. Sustaining hand hygiene -- 15. A warning letter from the state regulator -- 16. Failure-to-rescue -- 17. CLIF’s medication errors -- 18. A mom’s story of sepsis -- 19. Operating room recovery -- 20. Opioid overdoses in the emergency department -- 21. The lunchroom : physician engagement at a PCMH -- 22. The fulfillment affair -- 23. Composite quality score -- 24. Both/and thinking in readmission prevention -- 25. Community collaboration for suicide prevention

Summary: Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management. Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.

List(s) this item appears in: Online E-Books 2022

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Online E-Books	Ladislao N. Diwa Memorial Library	Non-fiction	OEBP RA971 P95 2020 (Browse shelf(Opens below))		Available	OEBP000188		OEBP000188
Compact Discs	Ladislao N. Diwa Memorial Library Multimedia Section	Non-fiction	EB RA971 P95 2020 (Browse shelf(Opens below))		Room use only	CD0000941		CD0000941

Browsing Ladislao N. Diwa Memorial Library shelves, Collection: Non-fiction Close shelf browser (Hides shelf browser)

Previous								Next
Previous	OEBP RA425 Sh9 2020 Public health : an introduction to the science and practice of population health /	OEBP RA651 P82 2022 Epidemiology for the advanced practice nurse : a population health perspective /	OEBP RA790 M58 2020 Social work and mental health : evidence-based policy and practice /	OEBP RA971 P95 2020 Healthcare quality management : a case study approach /	OEBP RB111 D91 2020 Handbook of pathology /	OEBP RB127 D24 2020 Pain management in primary care : essential knowledge for APRNs and PAs /	OEBP RB145 C35 2020 Hematology : theory and procedures /	Next

https://portal.igpublish.com/iglibrary/obj/SPCB0002185?searchid=16287522391304W7AnX0a4dlSaQNbJkaR9

Include bibliographical references and index

I Foundational principles in quality management -- 1. The challenge -- 2. The innovators -- 3. The mindset -- 4. The culture -- 5. The casebook -- 6. The template -- II. Cases in healthcare quality management -- 1. A summer internship journal -- 2. Claims payment processing 3. Return-to-work at a home healthcare agency -- 4. The ophthalmologist who could not see (The Waste)
-- 5: Building a new IR suite -- 6. Emergency department heroes -- 7. Hurricane mia hits the patient access call center -- 8. The cowboy doctor’s patient experience -- 9. Patient navigation at the orthopedic clinic -- 10. HCAHPS and the quiet-at-night measure -- 11. Discharge phone calls (En Español) -- 12. Patient experience in home care -- 13. Reducing patient falls : the sleuth resident -- 14. Sustaining hand hygiene -- 15. A warning letter from the state regulator -- 16. Failure-to-rescue --
17. CLIF’s medication errors -- 18. A mom’s story of sepsis -- 19. Operating room recovery -- 20. Opioid overdoses in the emergency department -- 21. The lunchroom : physician engagement at a PCMH -- 22. The fulfillment affair -- 23. Composite quality score -- 24. Both/and thinking in readmission prevention -- 25. Community collaboration for suicide prevention

Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management.

Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more.

Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.

Fund 164 CE-Logic, Inc. Purchased March 2, 2021 OEBP000188 P. Roderno PHP 11,518.00
2021-03-110 7813 to 7820

Click on an image to view it in the image viewer