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Service management principles for hospitality and tourism / by Maria Rellie B. Kalacas.

By: Material type: Computer fileComputer fileLanguage: English Publication details: Oakville, ON : Society Publishing, 2020, c2021.Description: 1 online resource (xviii, 230, pages) : color illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781774073131 (e-book)
Subject(s): LOC classification:
  • TX911.3 M27K12 2021
Online resources:
Contents:
1. Introduction to hospitality and tourism -- 2. Communication in hospitality and tourism sector --- 3. Food service management -- 4. Marketing in the hospitality industry -- 5. Quality management in hospitality sector -- 6. Customer satisfaction in hospitality and tourism sector -- 7. Management of corporate travel and tourist -- 8. Network and technological management -- 9. Challenges in the hospitality and tourism sector -- 10. Future prospects of hospitality and tourism
Summary: Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.
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Holdings
Item type Current library Collection Call number Materials specified Status Notes Date due Barcode
Online E-Books Online E-Books Ladislao N. Diwa Memorial Library Multimedia Section Non-fiction OEBP TX911.3 M27K12 2021 (Browse shelf(Opens below)) Available PAV OEBP000301
Compact Discs Compact Discs Ladislao N. Diwa Memorial Library Multimedia Section Non-fiction EB TX911.3 M27K12 2021 (Browse shelf(Opens below)) Room use only PAV EB000301

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Include index

1. Introduction to hospitality and tourism -- 2. Communication in hospitality and tourism sector --- 3. Food service management -- 4. Marketing in the hospitality industry -- 5. Quality management in hospitality sector -- 6. Customer satisfaction in hospitality and tourism sector -- 7. Management of corporate travel and tourist -- 8. Network and technological management -- 9. Challenges in the hospitality and tourism sector -- 10. Future prospects of hospitality and tourism

Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.

Fund 164 CE-Logic Purchased April 14, 2022 OEBP000301 Carmona Campus PHP No Price 2022-04-230 0000

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