Analysis of labor mismatch in Business Process Outsourcing (BPO) industry in Cavite /
by Ma. Christelle L. Almoradie.
- Indang, Cavite : Cavite State University- Main Campus, 2018.
- xvii, 90 pages : illustrations ; 28 cm.
Thesis (Bachelor of Science in Business Management Major in Business Economics) Cavite State University
Includes bibliographical references.
College of Economics, Management and Development Studies (CEMDS), Department of Economics College of Economics, Management and Development Studies (CEMDS), Department of Economics
ALMORADIE, MA. CHRISTELLE L., APARRE, SHYNA WAY S., and VIDALLO, ALEXA MAE V. Analysis of Labor Mismatch in Business Process Outsourcing (BPO) Industry in Cavite. Undergraduate Thesis, Bachelor of Science in Business Management major in Business Economics. Cavite State University. Indang, Cavite. June 2018. Adviser: Ms. Reinalene Joy M. Ayos.
The study was conducted in selected Business Processing Outsourcing companies in Cavite. The data gathered were statistically treated using standard deviation, percentage, mean. There are five courses that appear in labor mismatch in which BS Information Technology has the highest number of courses and BS Tourism and BS Hotel and Restaurant Management were the lowest number of respondents. There are 16 BPO companies in Cavite. Three of them stopped their operation in the past few years. Majority of the respondents were college and high school graduates. On the other hand, the researchers conducted the study with 150 call center agents in five selected BPO companies in Cavite. The different reasons for the employees working in BPO companies using the indicators of education, salary and wages, using connection to the workplace, qualification, and location. Further, it determined the types of labor mismatch such as Skill Mismatch, Qualification Mismatch, and Regional & Sectoral Mismatch that exist in the industry. Further, minimum hiring qualifications were also gathered to support the existence of labor mismatch. There are advantages and disadvantages of working in BPO company. Majority of the respondents considered high payment and benefits. However, most of the call center agents consider having poor health and the consistent graveyard shift as the disadvantages of working in the said industry.