Stone, Douglas <br/><br/>
Difficult conversations :   how o discuss what matters most /  
Douglas Stone, Bruce Patton, Sheila Heen.  
 - New York :   Penguin Books,   c1999.  
 - xiv, 250p. : ill. ; 20 cm.           
<br/><br/>Includes index.  
<br/><br/><label>ISBN: </label>014028852x  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Interpersonal communication--Case studies
<br/><br/><label>LC Class. No.: </label>BF637   / C45St7 1999