O'Hair, H. Dan <br/><br/>
Business communication :  a framework for success / 
H. Dan O'Hair, James S. O'Rourke IV, Mary John O'Hair. 
 - Australia :  South Western College Pub.,  c2001. 
 - xxviii, 665p. : col. ill. ; 28 cm. 
<br/><br/> Glossary : p. 631 - 637.  
<br/><br/>Includes bibliographical  references. 
<br/><br/><label>ISBN: </label>0324014155 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5718   / Oh1 2001