Lucas, Robert W. <br/><br/>
Customer service :  skills and concepts for success / 
Robert W. Lucas. 
 - 2nd ed. 
 - New York, N. Y :  McGraw-Hill,  c2002. 
 - vii, 532p. : col. ill. ; 28 cm 
<br/><br/> Rev. ed. of: Customer service: skills and concept for success/Robert W. Lucas.@1996  Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0078226333 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.