Shepherd, Eric <br/><br/>
Investigative interviewing :  the conversation management approach / 
Eric Shepherd and Andy Griffiths. 
 - Second edition. 
 - New York, NY :  Oxford University Press,  2013. 
 - xv, 556 pages :  illustrations ;  29 cm. 
<br/><br/> Includes index. 
<br/><br/>Fundamentals -- The Conversation management approach to investigative interviewing -- Remembering and forgetting offence-related experience -- Conversation: from everyday talk to ways of relating and changing minds -- Telling and listening: disclosing and making sense of disclosed detail -- RESPONSE: Mindful behaviours for relationship building -- Managing information -- Active listening, observing, and assessing -- Right person, right place to interview, right time to interview, and right duration of interviewing -- Right start, right question, and right manner of questioning -- Assisting remembrance of offence-related detail -- Responding to inappropriate or disruptive behaviour and to resistance -- Evaluation: The Last piece of the jigsaw... 
<br/><br/> "Provides you with the knowledge, understanding, and tools to facilitate maximum disclosure by any interviewee in order to achieve your investigative aims and objectives."--Back cover. 
<br/><br/><label>ISBN: </label>9780199681891 (pbk.) 
<br/><br/><label>LCCN: </label>2013940573 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Police questioning--Great Britain.<br/>Interviewing in law enforcement--Great Britain.
<br/><br/><label>LC Class. No.: </label>HV8073.3  / Sh4 2013