Ford, Robert C. <br/><br/>
Total quality management for hospitality and tourism / 
Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. 
 - Singapore :  Cengage Learning Asia,  c2012  
 - 522 pages :  illustrations ;  23 cm 
<br/><br/><label>ISBN: </label>9789814352611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management
<br/><br/><label>LC Class. No.: </label>TX911.3  / M27F75 2012 c1 c2