Ford, Robert C. <br/><br/>
Total quality management for hospitality and tourism / 
Robert C. Ford. 
 - Singapore :  Cengage Learning Asia,  c2012. 
 - 522 p. : ill. ;  23 cm. 
<br/><br/> Glossary : p. 506-513. Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9789814352611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Tourism--Management.