Melnyk, Steven A. <br/><br/>
Operations management :  a value-driven approach / 
Steven A. Melnyk, David R. Denzler. 
 - Chicago :  Irwin,  c1996. 
 - xxxv, 988 p. : col. ill. ; 26 cm. 
<br/><br/> Glossary : p. 966 - 974. Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0256123381 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.