Ismail, Ahmed <br/><br/>
Front office operations and management / 
Ahmed Ismael. 
 - Australia :  Delmar,  c2002. 
 - xix, 355 p. : ill. ; 24 cm. 
<br/><br/> Glossary : p. 337 - 348. 
<br/><br/><label>ISBN: </label>0766823431 hard bound 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel.<br/>Hotel management.