The Riviera Golf and Country Club, Silang, Cavite /
by Melanie L. Dilig.
- Indang, Cavite : Cavite State University- Main Campus, 2002.
- xiii, 92 pages : illustrations ; 28 cm.
Field study (B.S.B.M.--Economics) Cavite State University
Includes bibliographical references.
College of Economics, Management, and Development Studies (CEMDS) College of Economics, Management, and Development Studies (CEMDS)
DILIG, MELANIE LAURIAN. The Riviera Golf and Country Club, Silang, Cavite. Field Study. Bachelor of Science in Business Management major in Economics. Cavite State University, Indang, Cavite. April 2002. Adviser: Dr. Luzviminda A. Rodrin. A study was conducted to train the student in actual work and get exposed to the different activities in the company; to enhance business insights; to be familiar with the business operations and daily activities in the company; and to identify the problems encountered in the firm and recommend possible solutions to these problems. The study was conducted at By-Pass Road Aguinaldo Highway, Silang , Cavite from October 30, 2001 to January 28, 2002. The data were gathered through observation and interview with the Human Resource Assistant, Golf Course Maintenance Supervisors, Secretary to the Golf Course Superintendent, and GCM crews. Other information were obtained from the files and records of the company. The Riviera Golf and Country Club is a marketing and service company, developed by the Armed Forces of the Philippines' Retirement and Separation Benefits Systems (AFP-RSBS). The Riviera is the ultimate residential and leisure development in the CALABARZON area. Its company rules and regulations are well-planned and well-organized. However, the company faced a number of problems, particularly in the purchasing department and golf course maintenance department, such as delays in the processing of purchase requests and purchase orders, and delays in the request of supplies and items needed in the daily operations. It was also observed that the major concern of the employees was the low monthly salary they are receiving and the kind of management or system that Riviera is implementing at the very moment. Assignments at the Golf Course Maintenance Department included clerical and administrative works; updating and monitoring of purchase requests (PR), purchase orders (PO) and receiving reports (RR); sorting and filing of reports, documents and office forms; updating of employees' weekly schedule; screening of calls and relaying of messages; and sending fax for quotations to the different suppliers. It is recommended that the company should have proper coordination with each department for effective monitoring and updates of information. There is also a need to conduct a regular meeting between the General Manager and employees to thresh out important issues to sustain efficient service to guests and members.