Evans, James <br/><br/>
Quality and performance excellence / 
by James R. Evans. 
 - Eighth edition Philippine edition 
 - Taguig City :  Cengage Learning Asia Pte Ltd (Philippine Branch),  2019. 
 - xv, 470 pages :  illustrations ;  23 cm. 
<br/><br/> "This edition is licnsed for sale only in the Philippines. Circulation of this edition outside of the Philippines is unauthorized and strictly prohibited"--Cover. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Part 1: Foundation of quality and performance excellence --<br/>Chapter 1: Introduction to quality and performance excellence --<br/>Chapter 2: Frameworks for quality and performance excellence --<br/>Chapter 3: Tools and techniques for quality design and control --<br/>Chapter 4: Tools and techniques for quality improvement --<br/>Part 2: Performance excellence, strategy, and organization --<br/>Chapter 5: Competitive advantage and strategic management for performance --<br/>Chapter 6: Quality in customer-supplier relationships --<br/>Chapter 7: Designing organizations for performance excellence -- <br/>Part 3: Performance excellence and organizational behavior --<br/>Chapter 8: Quality teamwork --<br/>Chapter 9: Engagement, empowerment, and motivation --<br/>Part 4: Leadership and organizational change --<br/>Chapter 10: Leadership for performance excellence --<br/>Chapter 11: Performance excellence and organizational change. 
<br/><br/><label>ISBN: </label>9789814839402 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Textbooks<br/>Total quality management--Problems, exercises, etc. Textbooks.
<br/><br/><label>LC Class. No.: </label>HD62.15  / Ev1 2019