Cornell, Daryl Ace V. <br/><br/>
Quality service management in tourism and hospitality / 
Daryl Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator. 
 - First edition 
 - Manila, Philippines :  Rex Book Store,  c2020. 
 - 165 pages :  illustrations, photogs ;  25 cm 
 - HRM-Tourism series .
<br/><br/>Includes bibliographical references and index. 
<br/><br/> "This textbook enables the readers to recognize and assess quality management and service management processes in a hospitality and tourism-related organization. Topics include service design, service quality, service recovery, and service failure among others."--Back cover<br/> 
<br/><br/><label>ISBN: </label>9786210403794 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Tourism<br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>TX911.3  / M27C81 2020