Evans, James R. (James Robert) <br/><br/>
Total quality management / 
James R. Evans, William M. Lindsay. 
 - Philippine edition. 
 - Pasig City  :  Cengage Learning,  c2015, c2013. 
 - 484 pages :   illustrations ;  23 cm 
<br/><br/> "3rd Philippine reprint 2015."--Copyright page.  "Printed in the Philippines. This edition is reprinted with license from South-Western, a part of Cengage Learning."--Copyright page. 
<br/><br/>Includes bibliographical  references. 
<br/><br/>The Quality System -- Introduction to quality -- Philosophies and frameworks -- Total quality in organizations -- The Management System -- Focusing on customers -- Process management -- Performance measurement and strategic information management -- Building and sustaining performance excellence in organizations -- Six Sigma and the Technical System -- Principles of six sigma -- Design for six sigma -- Tools for process improvement. 
<br/><br/><label>ISBN: </label>9789814441001 9814441007 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15   / Ev1 2015