Harvard business review on customer relationship management. 

 - [Boston, Mass.] :  Harvard Business School Pub.,  c2001. 
 - vii, 192 p. : ill. ; 21 cm. 
 - A Harvard business review paperback .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1578516994 paper back 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.