Dwyer, Judith <br/><br/>
The Business communication handbook / 
Judith Dwyer. 
 - 5th ed. 
 - Australia :  Pearson,  c2000. 
 - xiv, 442 pages :   illustrations ;   25 cm 
<br/><br/> Glossary : p. 421-431.  
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0724805087 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication handbook
<br/><br/><label>LC Class. No.: </label>PE1115   / D97 2000