Locker, Kitty O. <br/><br/>
Business communication :  building critical skills / 
Kitty O. Locker, Stephen Kyo Kaczmarek. 
 - 2nd ed. 
 - Boston :  McGraw-Hill,  c2004. 
 - xxix, 637p. : col. ill. ; 26 cm. 
<br/><br/> Glossary : p. 601 - 611.  
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0072562196 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5718  / L79 2004