Collis, Jack <br/><br/>
Your business is your customer :  how to unlock the potential of customers / 
Jack Collis. 
 - Sydney :  McGraw-Hill Book,  c1992. 
 - x, 182p. ; 22 cm. 
<br/><br/><label>ISBN: </label>0074529129 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Consumer satisfaction.<br/>Customer relations.