Allen, Jennifer M. <br/><br/>
Administration and management in criminal justice :  a service quality approach / 
Jennifer M. Allen, University of North Georgia; Rajeev Sawhney, Western Illinois University. 
 - Second edition. 
 - Los Angeles :  SAGE Publications,  [2015], c2015. 
 - xiv, 544 pages :  illustrations ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality. 
<br/><br/> "Uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas."--Back cover. 
<br/><br/><label>ISBN: </label>9781483350707 (pbk. : alk. paper) 1483350703 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2014008565 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Criminal justice, Administration of<br/>Leadership<br/>Police administration
<br/><br/><label>LC Class. No.: </label>K5001  / Al5 2015