02224cam a2200337 i 4500
OSt
20210806163021.0
140304s2015 caua b 001 0 eng
2014008565
9781483350707 (pbk. : alk. paper)
1483350703 (pbk. : alk. paper)
CvSU Main Campus Library
rda
K5001
Al5 2015
Allen, Jennifer M.
author.
1721
Administration and management in criminal justice :
a service quality approach /
Jennifer M. Allen, University of North Georgia; Rajeev Sawhney, Western Illinois University.
Second edition.
Los Angeles :
SAGE Publications,
[2015], c2015.
xiv, 544 pages :
illustrations ;
23 cm.
text
rdacontent
unmediated
rdamedia
volume
rdacarrier
Includes bibliographical references and index.
Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.
"Uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas."--Back cover.
Fund 164
Forefront Book Co., Inc.
Purchased
08/30/2018
76662
nej
8,060.00
2018-05-482
2018-1-0286
Criminal justice, Administration of
1713
Leadership
376
Police administration
392
Sawhney, Rajeev
author.
1722
lcc
BK
0
0
lcc
0
3
NFIC
CVSUMAIN
CVSUMAIN
RES
2018-08-30
Fund 164
RUS
8060.00
0
RUS K5001 Al5 2015
00076646
2020-11-24 00:00:00
2020-11-24
BK
76662
25795
25795