Gavliakova, Silvia  <br/><br/>
Introduction to quality management / 
by Silvia Gavliakova 
 - Los Angeles, California :  Tritech Digital Media,  2018 
 - 1 online resource (193, pages) :  color illustrations. 
<br/><br/> Log-in to the https://www.tdmebooks.com/ is required to read this e-book.  
<br/><br/>Include bibliographical references<br/> 
<br/><br/>1. Introduction -- 2. Background and history -- 3. Why quality management? -- 4. The contribution of Dr. W. Edwards Deming -- 5.Standards and models -- 6. Customers -- 7. Leadership in quality management -- 8. Strategic quality management -- 9. Processes -- 10. Partnerships and resources -- 11. People in quality management -- 12. Ethics and corporate social responsibility -- 13. Learning, change and process improvement -- 14. Service quality -- 15. Implementing quality management 
<br/><br/><label>ISBN: </label>978-1-64443-351-5 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15   / G24 2018