Hybels, Saundra <br/><br/>
Communicating effectively / 
Saundra Hybels, Richard L. Weaver II. 
 - 3rd ed. 
 - New York :  McGraw-Hill,  c1992. 
 - xxi, 436p. : ill. ; 23 cm. 
<br/><br/> Glossary : p. 420 - 426.  
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0070167419 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oral communication
<br/><br/><label>LC Class. No.: </label>P95   / H99 1992