Moss, Bernard <br/><br/>
Communication skills in health and social care /  
Bernard Moss. 
 - Fourth edition 
 - London ; Thousand Oaks, CA :   SAGE Publications,   c2017. 
 - xix, 249 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Communication and social media -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Ecomaps -- Emotional intelligence (EI) -- Empathy -- Empowerment, resilience and a strengths Perspective -- Endings -- Establishing a professional relationship -- Feedback – giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information & communication technology (ICT) and health --informatics -- Interpreters -- Interprofessional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- <br/>Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice --Religion -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone skills -- Time management -- Tricky topics: sexuality and death -- Whistle blowing -- Wrong messages.<br/> 
<br/><br/> "Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help both students and professionals understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure you have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings."--Book cover <br/> 
<br/><br/><label>ISBN: </label>9781526401335 paperback 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in social work<br/>Communication in medicine<br/>Allied health personnel and patient
<br/><br/><label>LC Class. No.: </label>HV29.7   / M85 2017