02452nmm a22003257a 4500
OSt
20211115133958.0
211028b |||||||| |||| 00| 0 eng d
9781774075777 (e-book)
CvSU Main Campus Library
rda
eng
HF5415.5
P21 2020
13166
Pardillo, Jonah C.
author
Service operations management /
by Jonah C. Pardillo.
Oakville, ON : Canada
Society Publishing,
2020
1 online resource (228, pages) :
color illustrations.
rdacontent
text
rdamedia
computer
rdacarrier
online resource
https://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY
Include bibliographical references and index
1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management
Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it
Fund 164
CE-Logic, Inc.
Purchased
March 2, 2021
OEBP000155
P. Roderno
PHP 12,068.00
2021-03-110
7813 to 7820
7799
Customer services
Management
13167
Consumer satisfaction
https://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY
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0
0
lcc
0
0
NFIC
CVSUMAIN
CVSUMAIN
2021-03-02
Fund 164
OEBP
0
OEBP HF5415.5 P21 2020
OEBP000155
2021-10-28 00:00:00
2021-10-28
OEB
OEBP000155
0
0
lcc
0
3
NFIC
CVSUMAIN
CVSUMAIN
MS
2021-03-02
Fund 164
EB
0
EB HF5415.5 P21 2020
CD0000908
2021-10-28 00:00:00
2021-10-28
CD
CD0000908
34776
34776