Shortell, Stephen M. Health care management : organization design and behavior / Stephen M. Shortell, Arnold D. Kaluzny. - 3rd ed. - Albany, N. Y. : Delmar Pub., c1994. - xx, 424 p. ; 24 cm. - Delmar series in health services administration . Includes bibliographical references and indexes ISBN: 0827356757 Subjects--Topical Terms: Health services administration.