Kasavana, Michael L., 1947 <br/><br/>
Managing front office operations / 
Michael L. Kasavana, Richard Brooks. 
 - 3rd ed. 
 - East Lansing, Mich. :  Educational Institute of the American Hotel and Motel Association,  c1991. 
 - xii, 435p. : ill. ; 28 cm. 
<br/><br/> Glossary : p. G409 - 427. Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0866120610 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.