Miller, Jack E., 1930 - Supervision in the hospitality industry / Jack E. Miller, John R. Walker, Karen Eich Drummond. - 4th ed. - [New York] : John Wiley & Sons, c2002. - xx, 467 p. : ill. ; 24 cm. Glossary : p. 445 - 456. Includes index. ISBN: 0471396893 hard bound Subjects--Topical Terms: Hospitality industry--Personnel management.