Goetsch, David L. <br/><br/>
Total quality handbook / 
David L. Goetsch, Stanley B. Davis. 
 - Upper Saddle River, N. J. :  Prentice Hall,  c2001. 
 - viii, 278p. : ill. ; 28 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130272620 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Handbooks, manuals, etc.<br/>Industrial management--Handbooks, manuals, etc.