Enz, Cathy A. Hospitality strategic management : concepts and cases / Cathy A. Enz. - 2nd ed. - New Jersey : John Wiley & Sons, c2010. - xviii, 676 p. : ill. ; 24 cm. Glossary : p. 645-656. Includes bibliographical references and index. ISBN: 9780470083591 Subjects--Topical Terms: Hospitality industry--Management.Strategic planning.