Collier, David Alan <br/><br/>
Operations management and total quality management / 
David Alan Collier, James Evans,  William Lindsay. 
 - Philippine edition 
 - Bonifacio Global City, Taguig City Philippines :   Cengage Learning Asia Pte Ltd (Philippines Branch),  c2020 
 - 698 pages :  illustrations ;  25 cm 
<br/><br/> Includes index. 
<br/><br/>Operations management and value chains -- Operations strategy -- Technology and operations management -- Goods and service design -- Process selection, design, and analysis -- Facility and work design -- Forecasting and demand planning -- Capacity management -- Managing inventories in supply chains -- Supply chain management and logistics -- Resource management -- Operations scheduling and sequencing -- Lean operating systems<br/>Project management -- Introduction to quality -- Customer focus -- Workforce focus -- Process focus -- Design for quality and product excellence --<br/>Process improvement and Six Sigma -- The Baldrige framework for performance excellence.<br/> 
<br/><br/><label>ISBN: </label>9789814878456 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Management
<br/><br/><label>LC Class. No.: </label>HD62.15  / C72 2020