Hayes, David K. <br/><br/>
Hotel operations management /  
David K. Hayes, Jack D. Ninemeier and Allisha A. Miller. 
 - Third edition. Philippine edition. 
 - Singapore :  Pearson Education South Asia Pte Ltd,  c2020. 
 - xix, 595 pages :  color illustrations ;  26 cm 
<br/><br/> Includes glossary and index.  "[Printed in the Philippines"--Copyright page 
<br/><br/>Overview of the hotel industry -- The guest service imperative -- The hotel general manager -- General managers are leaders -- Human resources -- Accounting -- Revenue management -- Sales and marketing -- The front office -- Housekeeping -- Food and beverage -- Property operation and maintenance -- Personal safety and property -- Franchise agreements and management contracts -- Managing in the global hotel industry. 
<br/><br/><label>ISBN: </label>9789813136625 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Hotel management
<br/><br/><label>LC Class. No.: </label>TX911.3  / M27H32 2020