Bajao, Grayfield T. <br/><br/>
Front office operations :  a guide to effective customer service / 
Grayfield T. Bajao, Rene D. Osorno. 
 - Quezon City :  Wiseman's Books Trading, Inc.,  c2020. 
 - x, 333 pages :  illustrations ;  26 cm 
<br/><br/>Includes bibliographical references. 
<br/><br/>Provide information in the hotel front office operations -- Provide effective customer service -- Receive and process reservations -- Operate computerized reservations system -- Provide accommodation reception service -- Conduct night audit -- Provide club reception services -- Provide concierge and bell services. 
<br/><br/><label>ISBN: </label>9786214180943 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Front desk<br/>Hotel front desk personnel<br/>Hospitality industry--Management<br/> Hotel management
<br/><br/><label>LC Class. No.: </label>TX911.3  / F75B16 2020