Administration and management in criminal justice : a service quality approach / Jennifer M. Allen, University of North Georgia; Rajeev Sawhney, Western Illinois University.
Material type:
TextPublication details: Los Angeles : SAGE Publications, [2015], c2015.Edition: Second editionDescription: xiv, 544 pages : illustrations ; 23 cmContent type: - text
- unmediated
- volume
- 9781483350707 (pbk. : alk. paper)
- 1483350703 (pbk. : alk. paper)
- K5001 Al5 2015
| Item type | Current library | Collection | Call number | Materials specified | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
Books
|
Ladislao N. Diwa Memorial Library Reserve Section | Non-fiction | RUS K5001 Al5 2015 (Browse shelf(Opens below)) | Room use only | 76662 | 00076646 |
Includes bibliographical references and index.
Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.
"Uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas."--Back cover.
Fund 164 Forefront Book Co., Inc. Purchased 08/30/2018 76662 nej 8,060.00 2018-05-482 2018-1-0286