Security Bank Corporation, Tagaytay City branch / by Jose Marco B. Martinez.

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2002.Description: xii, 49 pages : illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s): DDC classification:
  • 332.17 M36 2002
Online resources: Production credits:
  • College of Economics, Management, and Development Studies (CEMDS)
Abstract: MARTINEZ, JOSE MARCO B., Security Bank Corporation, Tagaytay City Branch, Field study. Bachelor of Science in Business Management major in Economics, Cavite State University, Indang Cavite. April 2002. Adviser: Mrs. Maria Soledad M. Lising. A three-month field study was conducted at Security Bank, formerly known as Security Bank and Trust Company (SBTC). Specifically, it aimed to know the organization, management strategy and philosophy, marketing services being offered and the financial aspects of the bank. Problems were identified and feasible solutions were recommended. Gathering of data was done through proper observation and actual participation in the bank's operation. Also, data were taken from the bank's annual book report and through personal interview with the branch head, branch sales assistant (BSA), teller and the messenger of the bank. Survey questionnaires were also used to acquire sufficient information. Actual participation in the bank activities was part of the training. Security Bank puts heavy investment on training and on the smarter use of technology to achieve superior service delivery and professionalism that exceeds customer expectations. While most of the industry players reported profit cuts, Security Bank managed slight growth, despite increasing provisions and rising operating expenses. The bank's asset quality indicators were, likewise, superior to the industry indices, indicative of proper controls and risk management efforts. Security Bank was also confronted by several problems. One of the problems that the bank encountered was the lack of employees, especially the tellers. There were demanding clients who were seeking for faster completion of transactions. Since the bank has only two tellers, the services were slow. With this problem, the bank should hire additional tellers to deliver better services and achieve customer's satisfaction. The trainee was assigned on different activities such as filing and recycling of papers which can be used for reprinting. Operating some of the bank's equipment such as computers and fax machine were also done. Some managerial functions were assigned such as receiving checks coming from the head office, inventory management and most importantly, cost management.
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Theses / Manuscripts Theses / Manuscripts Ladislao N. Diwa Memorial Library Theses Section Non-fiction 332.17 M36 2002 (Browse shelf(Opens below)) Link to resource Room use only FS-84 00000494

Field Study (BSBM - - Economics) Cavite State University.

Includes bibliographical references.

College of Economics, Management, and Development Studies (CEMDS)

MARTINEZ, JOSE MARCO B., Security Bank Corporation, Tagaytay City Branch, Field study. Bachelor of Science in Business Management major in Economics, Cavite State University, Indang Cavite. April 2002. Adviser: Mrs. Maria Soledad M. Lising.
A three-month field study was conducted at Security Bank, formerly known as Security Bank and Trust Company (SBTC). Specifically, it aimed to know the organization, management strategy and philosophy, marketing services being offered and the financial aspects of the bank. Problems were identified and feasible solutions were recommended.
Gathering of data was done through proper observation and actual participation in the bank's operation. Also, data were taken from the bank's annual book report and through personal interview with the branch head, branch sales assistant (BSA), teller and the messenger of the bank. Survey questionnaires were also used to acquire sufficient information. Actual participation in the bank activities was part of the training.
Security Bank puts heavy investment on training and on the smarter use of technology to achieve superior service delivery and professionalism that exceeds customer expectations. While most of the industry players reported profit cuts, Security Bank managed slight growth, despite increasing provisions and rising operating expenses. The bank's asset quality indicators were, likewise, superior to the industry indices, indicative of proper controls and risk management efforts.
Security Bank was also confronted by several problems. One of the problems that the bank encountered was the lack of employees, especially the tellers. There were demanding clients who were seeking for faster completion of transactions. Since the bank has only two tellers, the services were slow. With this problem, the bank should hire additional tellers to deliver better services and achieve customer's satisfaction.
The trainee was assigned on different activities such as filing and recycling of papers which can be used for reprinting. Operating some of the bank's equipment such as computers and fax machine were also done. Some managerial functions were assigned such as receiving checks coming from the head office, inventory management and most importantly, cost management.

Submitted copy for the University Library FS-84

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