Gender based differentiation among call center agents at IQOR (Philippines) Inc. / by Marielle O. Angeles and Regenica B. Bobadilla.

By:

Angeles, Marielle O [author]

Contributor(s):

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2017.Description: xviii, 73 pages: illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

658.812 An4 2017

Online resources:

Click here to view the abstract and table of contents

Production credits:

College of Engineering, and Information Technology (CEIT)

Abstract: ANGELES, MARIELLE O., and BOBADILLA, REGENICA B. Gender Based Differentiation Among Call Center Agents at IQOR (Philippines) Inc. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. May, 2017. Adviser: Engr. Willie C. Buclatin. A study was conducted to determine the gender based differentiation among call center agents at iQor (Philippines) Inc. It also aimed to: (I) describe the demographic and socio-economic characteristics of call center agents; (2) determine female and male roles as call center agents in terms of reproductive activities, productive activities, leisure activities; (3) determine access and control over resources and benefits of female and male in their environment; and, (4) identify decision-makers in reproductive activities, productive activities, and leisure activities. Five departments from the call center company, iQor (Philippines) Inc., was selected in the study. The total population of five (5) departments were 1,253 call center agents. Only 100 regular employees during the 6:00 pm to 2:00 am shift was considered as participants in the study. The call center agents' age ranged from twenty to thirty-four years old and majority of the age of them ranged from twenty-three to twenty-five years old. The length of service (current) ranged from five to thirty-nine months and the length of working in a call center company ranged from seven to seventy-six months. Majority of the call center agents are single while some are married. More agents achieved college education while some attained secondary education level.

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Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	658.812 An4 2017 (Browse shelf(Opens below))		Link to resource	Room use only	T-7171		00017617

Thesis (Bachelor of Science in Industrial Engineering) Cavite State University.

Includes bibliographical references.

College of Engineering, and Information Technology (CEIT)

ANGELES, MARIELLE O., and BOBADILLA, REGENICA B. Gender Based Differentiation Among Call Center Agents at IQOR (Philippines) Inc. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. May, 2017. Adviser: Engr. Willie C. Buclatin.
A study was conducted to determine the gender based differentiation among call center agents at iQor (Philippines) Inc. It also aimed to: (I) describe the demographic and socio-economic characteristics of call center agents; (2) determine female and male roles as call center agents in terms of reproductive activities, productive activities, leisure activities; (3) determine access and control over resources and benefits of female and male in their environment; and, (4) identify decision-makers in reproductive activities, productive activities, and leisure activities. Five departments from the call center company, iQor (Philippines) Inc., was selected in the study. The total population of five (5) departments were 1,253 call center agents. Only 100 regular employees during the 6:00 pm to 2:00 am shift was considered as participants in the study. The call center agents' age ranged from twenty to thirty-four years old and majority of the age of them ranged from twenty-three to twenty-five years old. The length of service (current) ranged from five to thirty-nine months and the length of working in a call center company ranged from seven to seventy-six months. Majority of the call center agents are single while some are married. More agents achieved college education while some attained secondary education level.

Submitted to the University Library 10-29-2020 T-7171

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