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040 _cCvSU Main Campus Library
041 0 _aeng
082 0 4 _a331.259
_bAu6 2017
100 _98624
_aAure, Nicka Joy U.
_eauthor
245 1 0 _aTraining and development programs of Leslie's restaurant /
_cby Nicka Joy U. Aure.
260 _aIndang, Cavite :
_bCavite State University- Main Campus,
_c2017.
300 _axi, 38 pages :
_billustrations ;
_c28 cm.
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
500 _aCase Study (Bachelor of Science in Business Management Major in Human Resource Development Management) Cavite State University.
504 _aIncludes bibliographical references.
508 _aCollege of Economics, Management and Development Studies (CEMDS), Department of Management
520 3 _aAURE, NICKA JOY U. Training and Development Programs of Leslie's Restaurant. An Undergraduate Case Study. Bachelor of Science in Business Management, major in Human Resource Development Management. Cavite State University. December 2017. Adviser: Dr. Elizabeth E Polinga. The case study was conducted at Leslie's Restaurant Human Resource Department Aguinaldo Highway, Silang Crossing West, Tagaytay City Philippines from September 4 to October 10, 2017. The study focused mainly on the training programs of Leslie's Restaurant and the perception of employees towards the implementation of the training programs. Specifically, it aimed to describe the profile of the company; identify the training and development programs used in Leslie's Restaurant, analyze the training and development programs conducted using SWOT analysis; to know the perception of the employees towards the implementation of training and development programs; and identify the problems encountered in the implementation of training and development programs and recommend solutions. The study was conducted to know the importance of training and development programs in the company and to provide solution to problem that Leslie's Restaurant is encountering during the training programs. Data and information about the firm were collected through personal interviews and observations with Ms Connie S. Sytiao the Human Resource Manager and Mr Arlan Obillos the Captain Waiter. Observations with Leslie's Restaurant employees were used by the researcher. Manager is assigned to measure the perception of employees towards the training programs, to determine the problems encountered in the implementation of training and development programs and what are the solutions they are recommending. The answered evaluation forms of the employees were given to the Human Resource Department and the result of each evaluation determined the perception of the employees towards the conducted training and development programs. The author used descriptive method of analysis to discuss the profile of the company, training process, and the problem encountered by Leslie's Restaurant in conducting the training and development programs. The author knew that Leslie's Restaurant has a training process. These are; (a) assessing the training needs (b) planning for training (c) carrying out the training (d) evaluating the training. There are seven types of trainings that may help their employees to learn new things for their work. These are; sequence of service, proper handling of guests and personality development, quality, quantity and food safety training, cleanliness and sanitary training, familiarization of dining and kitchen, training on how to handle guests complaints and fire and earthquake drill. After the trainings employees are well informed and familiar on their assigned tasks.
541 _cSubmitted to the University Library
_dJuly 30, 2017
_eCS-539
650 0 _98514
_aRestaurants
_xPersonnel management
650 0 _98514
_aRestaurants
_xEmployees
690 _91343
_aBachelor of Science in Business Management
_xHuman Resource Development Management
700 _94794
_aPolinga, Elizabeth E.
_eadviser
856 _uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=f19e009d40a8edfa545b381a3072343b
_yClick here to view abstract and table of contents
942 _2ddc
_cMAN
999 _c34041
_d34041