000 | 02452nmm a22003257a 4500 | ||
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003 | OSt | ||
005 | 20211115133958.0 | ||
008 | 211028b |||||||| |||| 00| 0 eng d | ||
020 | _a9781774075777 (e-book) | ||
040 |
_cCvSU Main Campus Library _erda |
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041 | _aeng | ||
050 |
_aHF5415.5 _bP21 2020 |
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100 |
_913166 _aPardillo, Jonah C. _eauthor |
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245 |
_aService operations management / _cby Jonah C. Pardillo. |
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260 |
_aOakville, ON : Canada _bSociety Publishing, _c2020 |
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300 |
_a1 online resource (228, pages) : _bcolor illustrations. |
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336 |
_2rdacontent _atext |
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337 |
_2rdamedia _acomputer |
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338 |
_2rdacarrier _aonline resource |
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500 | _ahttps://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY | ||
504 | _aInclude bibliographical references and index | ||
505 | _a1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management | ||
520 | _aService Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it | ||
541 |
_aFund 164 _bCE-Logic, Inc. _cPurchased _dMarch 2, 2021 _eOEBP000155 _fP. Roderno _hPHP 12,068.00 _p2021-03-110 _q7813 to 7820 |
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650 | 0 |
_97799 _aCustomer services _xManagement |
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650 | 0 |
_913167 _aConsumer satisfaction |
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856 |
_uhttps://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY _yClick here to read Full-Text E-Book |
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856 |
_uhttps://docs.google.com/forms/d/e/1FAIpQLSfSoAj3qM4b_ttQMZLuimqgwkfHDH1NyJ7S4eyjHD7Vr4j7EQ/viewform _yLog-in to the website is required to read this e-book. Click here to request access. |
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_2lcc _cOEB |
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999 |
_c34776 _d34776 |