000 02452nmm a22003257a 4500
003 OSt
005 20211115133958.0
008 211028b |||||||| |||| 00| 0 eng d
020 _a9781774075777 (e-book)
040 _cCvSU Main Campus Library
_erda
041 _aeng
050 _aHF5415.5
_bP21 2020
100 _913166
_aPardillo, Jonah C.
_eauthor
245 _aService operations management /
_cby Jonah C. Pardillo.
260 _aOakville, ON : Canada
_bSociety Publishing,
_c2020
300 _a1 online resource (228, pages) :
_bcolor illustrations.
336 _2rdacontent
_atext
337 _2rdamedia
_acomputer
338 _2rdacarrier
_aonline resource
500 _ahttps://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY
504 _aInclude bibliographical references and index
505 _a1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management
520 _aService Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it
541 _aFund 164
_bCE-Logic, Inc.
_cPurchased
_dMarch 2, 2021
_eOEBP000155
_fP. Roderno
_hPHP 12,068.00
_p2021-03-110
_q7813 to 7820
650 0 _97799
_aCustomer services
_xManagement
650 0 _913167
_aConsumer satisfaction
856 _uhttps://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY
_yClick here to read Full-Text E-Book
856 _uhttps://docs.google.com/forms/d/e/1FAIpQLSfSoAj3qM4b_ttQMZLuimqgwkfHDH1NyJ7S4eyjHD7Vr4j7EQ/viewform
_yLog-in to the website is required to read this e-book. Click here to request access.
942 _2lcc
_cOEB
999 _c34776
_d34776