000			04429nmm a22003497a 4500
003			OSt
005			20230110160414.0
008			220103b |||||||| |||| 00| 0 eng d
020			_a9780826145147 (e-book)
040			_cCvSU Main Campus Library _erda
041			_aeng
050			_aRA971 _bP95 2020
100			_916346 _aPruitt, Zachary _eauthor
245			_aHealthcare quality management : _b a case study approach / _cby Zachary Pruitt [and two others].
260			_aNew York, NY : _bSpringer Publishing Company, _c2020
300			_a1 online resource (405, pages) : _bcolor illustrations.
336			_2rdacontent _atext
337			_2rdamedia _acomputer
338			_2rdacarrier _aonline resource
500			_ahttps://portal.igpublish.com/iglibrary/obj/SPCB0002185?searchid=16287522391304W7AnX0a4dlSaQNbJkaR9
504			_aInclude bibliographical references and index
505			_aI Foundational principles in quality management -- 1. The challenge -- 2. The innovators -- 3. The mindset -- 4. The culture -- 5. The casebook -- 6. The template -- II. Cases in healthcare quality management -- 1. A summer internship journal -- 2. Claims payment processing 3. Return-to-work at a home healthcare agency -- 4. The ophthalmologist who could not see (The Waste) -- 5: Building a new IR suite -- 6. Emergency department heroes -- 7. Hurricane mia hits the patient access call center -- 8. The cowboy doctor’s patient experience -- 9. Patient navigation at the orthopedic clinic -- 10. HCAHPS and the quiet-at-night measure -- 11. Discharge phone calls (En Español) -- 12. Patient experience in home care -- 13. Reducing patient falls : the sleuth resident -- 14. Sustaining hand hygiene -- 15. A warning letter from the state regulator -- 16. Failure-to-rescue -- 17. CLIF’s medication errors -- 18. A mom’s story of sepsis -- 19. Operating room recovery -- 20. Opioid overdoses in the emergency department -- 21. The lunchroom : physician engagement at a PCMH -- 22. The fulfillment affair -- 23. Composite quality score -- 24. Both/and thinking in readmission prevention -- 25. Community collaboration for suicide prevention
520			_aHealthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management. Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.
541			_aFund 164 _bCE-Logic, Inc. _cPurchased _dMarch 2, 2021 _eOEBP000188 _fP. Roderno _hPHP 11,518.00 _p2021-03-110 _q7813 to 7820
650		0	_94149 _aHealth services administration
650		0	_99166 _aMedical care _xQuality control _xCase studies
700			_916347 _aSmith, Candace S. _eauthor
700			_916348 _aPérez-Ruberté, Eddie _eauthor
856			_uhttps://portal.igpublish.com/iglibrary/obj/SPCB0002185?searchid=16287522391304W7AnX0a4dlSaQNbJkaR9 _yClick here to read Full-Text E-Book
856			_uhttps://docs.google.com/forms/d/e/1FAIpQLSfSoAj3qM4b_ttQMZLuimqgwkfHDH1NyJ7S4eyjHD7Vr4j7EQ/viewform _yLog-in to the website is required to read this e-book. Click here to request access.
942			_2lcc _cOEB
999			_c35039 _d35039