000 05839nam a22003137a 4500
003 OSt
005 20220216084155.0
008 220214b |||||||| |||| 00| 0 eng d
020 _a9788120330566
040 _cCvSU Main Campus Library
_erda
041 _aeng
050 _aHD62.15
_bM89 2015
100 _918571
_aMukherjee, P.N.
_eauthor
245 _aTotal quality management /
_cP.N. Mukherjee
260 _aDelhi :
_bPHI Learning Private Limited,
_c2015.
300 _axiv, 418 pages :
_billustrations ;
_c24 cm
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
500 _a"Eastern Economy edition"--Front cover.
504 _aIncludes bibliographical references and index.
505 _aIntroduction to total quality management, management of process/operation and customer satisfaction -- Total quality management system – its various concepts and tools -- Total quality management practices -- Holistic management system for world-class performance and leadership -- Foundation -- Infrastructure -- Holistic quality management -- Results -- Statistical process control -- Six sigma -- Various TQM related tools and concepts -- Case studies: Section I Case 1: Implementation of the theory of holistic management for world-class performance in the manufacturing sector -- Case 2: Implementation of TQM in a manufacturing organization -- Case 3: Total Quality management implementation at ‘BHEL’ for world-class performance -- Excellence Case 4: Total organizational involvement in implementation of TQM for market leadership in automobile sector -- Case 5: Implementation of TQM in the service sector -- Case 6: Validation of theory of holistic management in the cutting tool industry -- Case 7: Implementation of total quality management in an Indian two-wheeler manufacturing -- Unit Case 8: Implementation of TQM in a glass bottle manufacturing company -- Case 9: Implementation of juran’s quality improvement technique in the textile industry and need for ‘holistic approach for performance excellence’ -- Case 10: Validation of theory of the holistic management and implementation of TQM by a world-renowned car manufacturer -- Case 11: Two global leaders compete through TQM -- Case 12: Implementation of TQM in hotel industry -- Case 13: the implementation of the TQM principle sand practices in a Japanese organization -- Section II Case 1: Implementation of juran’s quality improvement technique in the engineering industry -- Engineering industry -- Case 2: Implementation of TQM technique in the marketing function -- Case 3: Implementation of TQM technique in the materials management function -- Case 4: Implementation of TQM technique in the manufacturing function in a FMCG industry -- Case 5: Implementation of TQM technique in improved housekeeping -- Case 6: Implementation of TQM technique for saving electric power in an automobile -- Manufacturing industry -- Case 7: Implementation of TQM technique to reduce wastages -- Case 8: Implementation of TQM technique to reduce field failure and improved after sales -- Service -- Case 9: Implementation of TQM technique to improve safety in the factory -- Case 10: Implementation of TQM technique for business process improvement -- Case 11: Implementation of TQM technique to reduce accidents -- Case 12: Implementation of TQM technique for the improvement in the yield -- Case 13: Implementation of TQM technique for improvement in the product performance -- Case 14: Implementation of TQM technique for improvement of the business process.
520 _a"This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation. It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book."--Back cover.
541 _aFund 164
_bGreat Books Trading
_cPurchased
_d09/10/2019
_e77725
_fNEJ
_hPHP 1,575.00
_p2019-08-621
_q2019-1-0508
650 0 _93413
_aTotal quality management
856 _uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=5e779b3b9d08f72940aff82739a74427
_yClick here to view the table of contents
856 _uhttps://books.google.com.ph/books?id=RxQIWc28__AC&printsec=frontcover&dq=Total+quality+management+mukherjee&hl=en&sa=X&redir_esc=y#v=onepage&q=Total%20quality%20management%20mukherjee&f=false
942 _2lcc
_cBK
999 _c37170
_d37170