000 | 04239nam a22003617a 4500 | ||
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003 | OSt | ||
005 | 20240205154928.0 | ||
008 | 230926b |||||||| |||| 00| 0 eng d | ||
010 | _a2019953291 | ||
020 | _a9781119576327 (paperback) | ||
040 |
_cCavite State University - Main Campus Library _erda |
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041 | _aeng | ||
050 |
_aHF5415.5 _bK14 2020 |
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100 |
_aKao, Liz, _938594 _eauthor |
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245 |
_a Salesforce / _cby Liz Kao and Jon Paz. |
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250 | _a 7th edition. | ||
260 |
_aHoboken, NJ : _bJohn Wiley and Sons, Inc., _cc2020. |
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300 |
_axvi, 392 pages : _billustrations ; _c24 cm |
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336 |
_2rdacontent _atext |
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337 |
_2rdamedia _aunmediated |
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338 |
_2rdacarrier _avolume |
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490 | _a --For dummies | ||
500 | _aThe 6th edition, ©2016 was issued under title: Salesforce.com for dummies. The first edition, ©2005, was written by Tom Wong. Includes index. | ||
505 | _aIntroducing Salesforce -- Customer Relationship Management at a Glance -- Discovering Salesforce.com’s Products -- Understanding Salesforce features -- Navigating Salesforce -- Personalizing Salesforce -- Working in Salesforce -- Collaborating in the Cloud -- Closing more deals with Sales Cloud Tracking Leads -- Using Accounts -- Developing Contacts -- Tracking Opportunities -- Tracking Products and Price Books -- Managing Your Partners -- Providing support with Service Cloud -- Tracking the Support Life Cycle with Cases -- Diversifying Your Support Channels -- Empowering marketing to generate measurable demand -- Creating Marketing Campaigns to Drive Demand -- Driving Sales Effectiveness with Salesforce Files and Content -- Mastering basic Salesforce administration -- Performing Common Configurations -- Diving Deeper into Standard Object Setup -- Building Custom Apps -- Accessing the Right Data with User Permissions -- Managing Data -- Measuring overall business performance -- Analyzing Data with Reports -- Seeing the Big Picture with Dashboards -- The part of tens -- Ten Ways to Drive More Productivity -- Ten Keys to a Successful Migration to Lightning. | ||
520 | _a"Salesforce For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You'll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you'll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support"--From Amazon.com. "Salesforce is the leading CRM tool for more than 150,000 companies worldwide. Whether you're in sales, marketing, customer service, or on the executive team, this easy-to-follow guide will get you up to speed on the latest updates and best practices. It shows you how to customize Salesforce for your business using the apps, widgets, and tools; organize your contacts; track activities; predict upcoming sales with state-of-the-art pipelining tools; collaborate with colleagues; boost online marketing; close deals faster; and much more."--Back cover | ||
541 |
_aFund 164 _bLinar International Book Resources, Inc. _cPurchased _d06/06/2022 _e80476 _fpnr _hPHP 1,946.00 _p2022-05-333 _q2022-1-0319 |
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650 | 0 |
_aCustomer relations _9480 _xManagement |
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650 | 0 |
_aSalesforce (Online service) _938595 |
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700 |
_aPaz, Jon _938596 _eauthor |
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856 | _uhttps://books.google.com.ph/books?id=1VW6DwAAQBAJ&printsec=frontcover&dq=Salesforce&hl=en&newbks=1&newbks_redir=0&sa=X&redir_esc=y#v=onepage&q=Salesforce&f=false | ||
856 |
_uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=8f6c701ab00c7004d6a0fa4fcb7430fe _yClick here to view the table of contents |
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_2lcc _cBK |
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