000 04239nam a22003617a 4500
003 OSt
005 20240205154928.0
008 230926b |||||||| |||| 00| 0 eng d
010 _a2019953291
020 _a9781119576327 (paperback)
040 _cCavite State University - Main Campus Library
_erda
041 _aeng
050 _aHF5415.5
_bK14 2020
100 _aKao, Liz,
_938594
_eauthor
245 _a Salesforce /
_cby Liz Kao and Jon Paz.
250 _a 7th edition.
260 _aHoboken, NJ :
_bJohn Wiley and Sons, Inc.,
_cc2020.
300 _axvi, 392 pages :
_billustrations ;
_c24 cm
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
490 _a --For dummies
500 _aThe 6th edition, ©2016 was issued under title: Salesforce.com for dummies. The first edition, ©2005, was written by Tom Wong. Includes index.
505 _aIntroducing Salesforce -- Customer Relationship Management at a Glance -- Discovering Salesforce.com’s Products -- Understanding Salesforce features -- Navigating Salesforce -- Personalizing Salesforce -- Working in Salesforce -- Collaborating in the Cloud -- Closing more deals with Sales Cloud Tracking Leads -- Using Accounts -- Developing Contacts -- Tracking Opportunities -- Tracking Products and Price Books -- Managing Your Partners -- Providing support with Service Cloud -- Tracking the Support Life Cycle with Cases -- Diversifying Your Support Channels -- Empowering marketing to generate measurable demand -- Creating Marketing Campaigns to Drive Demand -- Driving Sales Effectiveness with Salesforce Files and Content -- Mastering basic Salesforce administration -- Performing Common Configurations -- Diving Deeper into Standard Object Setup -- Building Custom Apps -- Accessing the Right Data with User Permissions -- Managing Data -- Measuring overall business performance -- Analyzing Data with Reports -- Seeing the Big Picture with Dashboards -- The part of tens -- Ten Ways to Drive More Productivity -- Ten Keys to a Successful Migration to Lightning.
520 _a"Salesforce For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You'll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you'll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support"--From Amazon.com. "Salesforce is the leading CRM tool for more than 150,000 companies worldwide. Whether you're in sales, marketing, customer service, or on the executive team, this easy-to-follow guide will get you up to speed on the latest updates and best practices. It shows you how to customize Salesforce for your business using the apps, widgets, and tools; organize your contacts; track activities; predict upcoming sales with state-of-the-art pipelining tools; collaborate with colleagues; boost online marketing; close deals faster; and much more."--Back cover
541 _aFund 164
_bLinar International Book Resources, Inc.
_cPurchased
_d06/06/2022
_e80476
_fpnr
_hPHP 1,946.00
_p2022-05-333
_q2022-1-0319
650 0 _aCustomer relations
_9480
_xManagement
650 0 _aSalesforce (Online service)
_938595
700 _aPaz, Jon
_938596
_eauthor
856 _uhttps://books.google.com.ph/books?id=1VW6DwAAQBAJ&printsec=frontcover&dq=Salesforce&hl=en&newbks=1&newbks_redir=0&sa=X&redir_esc=y#v=onepage&q=Salesforce&f=false
856 _uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=8f6c701ab00c7004d6a0fa4fcb7430fe
_yClick here to view the table of contents
942 _2lcc
_cBK
999 _c62659
_d62659