000			03871nam a2200361 4500
003			OSt
005			20240105082624.0
008			210107b ||||| |||| 00| 0 eng d
040			_cCvSU Main Campus Library
041	0		_aeng
082	0	4	_a658.5 _bAl1 2022
100			_aAlcala, Nikka Ella S. _939075 _eauthor
245	1	0	_aTotal quality management practices and operational performance of milk tea shops in selected areas of Cavite / _cby Nikka Ella S. Alcala, Stephanie Joy E. Ferrer and Luzviminda R. Romero and Czarina Ariel B. Vida.
260			_aIndang, Cavite : _bCavite State University- Main Campus, _c2022.
300			_axiv, 82 pages : _billustrations ; _c28 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aThesis (Bachelor of Science in Business Management major in Operations Management) Cavite State University.
504			_aIncludes bibliographical references.
508			_aCollege of Economics, Management and Development Studies (CEMDS).
520	3		_a ALCALA, NIKKA ELLA S., FERRER, STEPHANIE JOY E., ROMERO, LUZVIMINDA R., VIDA, CZARINA ARIEL B. Total Quality Management and Operational Performance of Milk Tea Shops in Selected Areas of Cavite. Undergraduate Thesis. Bachelor of Science in Business Management major in Operations Management. Cavite State University, Indang, Cavite. August 2022. Adviser: Asso. Prof. Rowena R. Noceda. Every business entity seeks to have a continual system of improvement in giving excellent quality service and products that will satisfy customers' needs in the present and future. This study aimed to determine the practices being implemented in milk tea shops such as leadership, employee training, process management, and customer focus. This likewise determined the relationship between total quality management practices and operational performance. Data were obtained through the use of electronic survey-Google forms, which further made use of a descriptive statistical tools to describe the demographic profile of the participants and their business profile, while inferential statistics was employed to ascertain the relationship between the variables. The study revealed that leadership as one of the TQM practices had a highly significant association with productivity, a significant relationship with waste reduction, while an insignificant relationship with new product development. Employee training, in addition, was found to have a significant relationship with waste reduction, while no significant relationship existed with productivity and new product development. Process management, on the other hand, was observed to be significantly associated with waste reduction, productivity, and new product development. Lastly, customer focus was viewed to be highly correlated with new product development and yielded oppositive results in terms of waste reduction and productivity. The milk tea shops are performing total quality management practices; therefore, it is recommended that milk tea shops should continue implementing the TQM practices for the continual improvement of giving the best quality for their consumers either the products or services.
541			_cSubmitted to the University Library _d10/10/2022 _eT-9094
650		0	_aTotal quality management _93413
650		0	_aProduction management _91221
690			_aBachelor of Science in Business Management _91343 _xOperations Management
700			_aFerrer, Stephanie Joy E. _eauthor _939077
700			_aRomero, Luzviminda R. _eauthor _939078
700			_aVida, Czarina Ariel B. _eauthor _939079
700			_aNoceda, Rowena R. _eadviser _93852
856			_p80 _yClick here to view the Abstract and Table of Contents _uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=c0488af6dab77052b80daf286f5c5e07
942			_2ddc _cMAN
999			_c62735 _d62735